Kingfisher Tours

Kingfisher Tours are an ECO and ROC certified, sustainable tourism company that fly out of Broome, Kununurra and Darwin.
Our guides are local aboriginal custodians for country that share a wealth of ancient knowledge with our guests.
We fly our guests to iconic locations such as Purnululu National Park (Bungle Bungle Ranges), Mitchell Falls, the Northern Kimberley Coast, as well as offering pick ups and drop offs from many station stays such as ElQ, Emma Gorge, Home Valley and Bullo River.
Our day treks incorporate beautiful local produce as well as some bush tucker.
Experience the Kimberley in style with the locals for a true Kimberley experience.

Description

Kingfisher operates across iconic Kimberley locations including Kununurra, Purnululu National Park (Bungle Bungle Range), Punamii- Uunpu (Mitchell Falls), and Kalumburu Coast. Kingfisher Tours and staff have a long standing relationship in the Kimberley and provide an insightful and informative perspective on the Kimberley Region.

Aboriginal and local guides run the tours on country, delivering a unique product and sharing the rich history of the region on our small group adventures into the heart and soul of the Kimberley; the stories of the land and the dreamtime are experiences that are not forgotten in this part of the world. Our tours depart from Kununurra, Halls Creek, Darwin and Broome, on beautiful scenic air tours to your destination.  

Once we land at our incredible destinations our guests are welcomed to country by their Kingfisher local guide and taken for fresh tea and damper, then off on the ground tour up the beautiful Mitchell Falls, along the north coast, into the Bungles or the famous Argyle Diamond mine. Our ground tours boast local produce and some bush tucker for lunches. 

Guest accommodation is at our partner APT’s pristine wilderness and coastal lodges in the Bungle Bungles or Mitchell Falls. We are also able to provide beautiful accommodation in Kununurra through the Kununurra Country Club Resort for guests that wish to book a full package. We fly into El Questro, Emma Gorge, Home Valley, Berkeley River Resort, Kimberley Coastal Camp and Far Away Bay to pick up and drop off guests for any of our tours and are able to provide overnight packages at these locations. Please don’t hesitate to call our reservations staff, who are local Kimberley residents, with any requests. 

Kingfisher Tours are very conscious of our pristine wilderness that we live and tour in. Tourism does not have to have a large footprint on the environment and local culture. As such we have introduced several initiatives to minimise the single use plastic in the business and continue to encourage other tour operators to do the same. We also believe tourism is an important industry to generate future employment and pride for local people. We work closely with other businesses to grow and support this ethos. 

Kingfisher Tours want to ensure a positive experience for local people, tourism companies, and tourists alike.

Location

Kingfisher Tours head office is located on the corner of Messmate Way and Konkerberry Drive in the main street of Kununurra.
We are sandwiched between Corner Side Cafe and Wild Mango Cafe.
We also fly out of Broome and Darwin.

Cancellation Policy

Booking Conditions
Bookings can be made by telephone or email or via the website.
Bookings will only be confirmed by return email within 24 hours after the following information is provided:
INFORMATION REQUIRED UPON BOOKING
•Package code
•Arrival and departure date
•Number of guests (adults/children)
•If children are travelling please specify age
•Passengers’ full names
•Dietary requirements
•Contact number of one of the passengers or the tour leader/driver/pilot if it is a group
•Any medical conditions we need to be aware of

•Passenger weights
There are legal and safety requirements regarding the operating weight of an aircraft and accurate passenger weights must be provided at the time of booking. Please be aware that if inaccurate weights are provided this can cause delays inconvenience or cancelled bookings.
Estimated arrival time (self-driving or arriving by private plane)
•Pickup location: Pick ups available from Bellburn Airstrip and/or Kununurra commercial residences (package tours only)
•Agent’s booking reference/voucher number
Our booking number reference will be sent in a written confirmation to the agent’s email address.
In addition a 24hour contact number for the agent is useful in the event of a change.

Terms & Conditions
Tour bookings and cancellation policy
Bookings are only confirmed with 20% deposit being paid within 7 days after the booking is made.


Cancellation of a confirmed Tour booking is subject to:
•More than 7 days prior to the tour dateForfeit a $50 booking fee
•More than 48 hours and up to 7 days before the tour date80% refundable
•If less than 48 hours before departure time 50% refundable
•If a “no show” on the day of the booked flight Non-refundable
Unless it is a medical emergency or proven good cause.
Additional baking costs may apply if transaction fees have occurred in the elected payment process.
All cancellations made by Kingfisher Tours will be fully refunded.
Additional banking costs may apply if transaction fees have occurred in the elected payment process.
All cancellations made by Kingfisher Tours will be fully refunded.
We strongly recommend that all customers take out travel insurance.

Force Majeure
Where performing tour schedules due to a ‘Force Majeure’ (translated as "superior force”) the Terms and Conditions of cancellation will be reviewed for the existence of force majeure provisions. This event may include an act of God war strikes civil commotions epidemics or pandemics as declared by the Australian and Western Australian governments. If such a declaration is made then all bookings will be put into credit until such a time that the Federal government of Australia declares it is safe to resume business.
Child Age / Infant Policy | Infants are classified as 0-2 years and may stay free of charge. Children are classified as 3-12 years of age inclusive and must be accompanied in a cabin by an adult child rates apply. For packages with flight components infants travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft.

Senior rates
We accept the following for our senior rates please note not all tours have senior discounts
•Australian Senior Card
•National Senior card
•Pensioner Card
•Overseas Senior Card
•Overseas Visitors over 60 who are not Cardholders
•Australians over 60 without a card don’t apply for the senior rate


Payment Conditions | Tour bookings must be paid in full at the time of booking. Accommodation bookings 20% deposit and full payment 30 days prior to arrival unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via Visa Mastercard or direct credit.

Minimum/Maximum Numbers | Dinner bed and breakfast rates are twin share; single supplement prices are available. For tour packages a minimum of 2 passengers or the equivalent cost is required to confirm a tour booking unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger.
Some tours require minimum passenger numbers which will determine the availability of the tour. Maximum numbers will vary depending on availability of aircraft or capacity of ground tour vehicles and accommodation. No tour will exceed a maximum of 12 guests.
Ground tour availability
Ground tours in the majority of locations are provided by Kingfisher Tours expert guides. Our accommodation is with APT wilderness lodges.
We have 3rd party operators at Argyle Diamond mine – These are Luridgii Tours and Lake Argyle Cruises. They are selected for the quality and professionalism of their services.
We believe that tourism is better provided as a quality of product rather than quantity of options available and where we believe the service is being adequately provided we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.

Check In/Check out/Departure Times | 14:00pm check in for accommodation and 10am check out. Tour package passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time.
Pilots will advise passengers of the latest time of departure from remote airfields. Delays in departure may result in aborted flights and additional costs for accommodation.


Commentary | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.

Seat Weight Limit | The maximum seat weight limit on the GA8 Airvan aeroplane is 120kg. Please check with reservations which aircraft is running on the day of the tour. The maximum seat weight limit on the Robinson R44 helicopter is 136kg.

Government Charges | Our prices are fully inclusive of all government environmental and airport levies.
Validity of Rates | Prices quoted are subject to change and are in Australian dollars (AU$).
Disabled Passengers |
Kingfisher Tours will provide every possible assistance to mobility challenged passengers.
Please advise the type of assistance that would be required when making a booking.
Wheelchair access is available from Kingfisher’s terminal to the apron and wheelchairs may be carried in the aircraft if they are collapsible and do not exceed the weight restrictions on the plane.
There is limited facilities for wheelchair access in remote locations.

Staff are not permitted to lift any passengers.

Personal Items | All care is taken but no liability is accepted for damage to personal items.

Seasonality | The start and end of each of the scheduled season may vary due to weather conditions.

Itineraries | Whilst it is our intention to deliver the itinerary of your choice unforeseen circumstances such as the nature of the terrain unseasonable weather national park area closures and so on travelling conditions may be affected and therefore make it necessary to alter touring with little or no notice.

Luggage Restrictions | For all accommodated stays a soft-pack bag consisting of limited clothing to include a warm jacket and pants for cooler months hat with brim joggers or sturdy walking shoes (not leather soles) toiletries and personal items insect repellant sunscreen photographic equipment torch and a small water bottle. Maximum 8kg per person.

Medical | We are in a remote area and passengers on medication should take medication with them.

Insurance | No responsibility will be accepted for accidents illness misadventure or loss of goods or possessions and it is recommended that adequate insurance be taken out to cover against the above.

Pets | In accordance with national park regulations no pets are allowed in the Purnululu National Park.

Smoking | Government regulations forbid smoking in tourist vehicles and inside accommodation.

National Park Fees | National park fees are included in tour rates.
Park camping fees: $17.60 per adult and $8.80 per child
Fly/drive license fees: $33.00 per adult and $16.50 per child
Self-driving guests are required to pay entry fees on arrival into the national park at the Visitor Information Centre. Please see fee schedule on www.dpaw.wa.gov.au
Eco Friendly | Bungle Bungle APT Wilderness Lodge is committed to an environmentally sustainable operation within Purnululu National Park (Bungle Bungle) World Heritage Listed area. We use best practice facilities renewable energy and state of the art waste management systems.
Courtesy inclusions
Courtesy customer on-ground transfers to and from your Kununurra accommodation are available so please confirm at time of booking the pickup is 30 minutes before your tour departs.
Aircraft are fitted with headsets to enable a detailed and personalised commentary by your pilot on all flights. Chilled bottled water is provided on all flights (as well as other refreshments depending on which tour is booked).
Take home souvenirs may also be provided including caps information booklets stickers and other items (subject to seasonal availability).
Ground tour availability
Ground tours in the majority of locations are provided by Kingfisher Tours expert guides. Our accommodation is with APT wilderness lodges.
We have 3rd party operators at Argyle Diamond mine – These are Luridgii Tours and Lake Argyle Cruises. They are selected for the quality and professionalism of their services.
We believe that tourism is better provided as a quality of product rather than quantity of options available and where we believe the service is being adequately provided we would prefer to partner with our local community and tourism fellows. This allows Kingfisher to deliver the highest quality of products to our guests.

Payment Conditions
To confirm your reservation full payment must be made unless you have an existing account with us. All existing accounts are strictly 14 days.
PAYMENT TERMS | Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.
PAYMENT OPTIONS
Direct Debit
Kingfisher Tours
NAB
BSB
Account number


Credit Card
We accept Visa and Mastercard (Amex not accepted)

© Kingfisher Tours 2020